Ashore shop shipping information:
In order to bring our customers our favorite collections, at the best prices, our products are selected worldwide. To cut costs we free ship to you directly from the producer.
Ashore is a global platform connecting customers with creative brands from across the world. Your order could ship from a variety of locations depending upon the supplier.
As we provide an international product forum, shipping times may vary. US domestic orders typically ship within 1-2 business days; international orders typically ship within 3 to 5 business days, and require more time for arrival. For additional information on your specific order, please see ‘product details’.
If you have a tracking number, you can put it in bellow all in one tracking website to track your package as advised or https://www.17track.net. If you do not have tracking number, Please contact us at email@example.com.
1. Basic Info: Our delivery time starts from the moment an order is accepted and includes 2 working days period where your items will be processed and dispatched by our warehouse from Monday through Friday. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched. In case of restocking, this may take longer and our staff will send you a notification of delay via email.
If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs.
2. Delivery Issue: If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a DHL or a Purolator depot for up to 5 business days. You have 2 options: pick it up at the depot or call the courier and arrange for re-delivery if necessary.
During the Covid time, certain countries or islands may have shipping restrictions and do not offer free delivery. You still can placed your order. Our service team will contact you for additional requirements. It is the responsibility of the customer to track their package and monitor its status. If you fail to do so, the package will be returned to Ashore's Warehouse, and an additional shipping fee will be charged to send the order back out.
3. Domestic United States Shipping
We offer free Standard shipping on all orders for United States. Upon shipment of your order through our international processing factory. Wholesales buyers please go to main menu to select Wholesale Pre-order.
Once your order is shipped, we estimate you will receive your order within 1 to 3 business days of its ship date. Shipping times may vary, but we work our hardest to keep delays to a minimum. Most of our orders are shipped within 1 to 3 business days of purchase from our international warehouse, pending availability and credit verification. Ashore is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable. Responsibility for the package passes to shipping carrier once they take possession of it.
Please note, we do not ship on the weekend or holidays.
Ashore does not ship to military APO/FPO addresses or P.O. boxes.
4. International Shipping:
As a global online retailer, we ship thousands of orders daily all over the world. Just buy and enjoy our great service, we ship direct to your door.
Ashore Shop partners with major international shipping companies like DHL, UPS, FedEx, IB, E-packet and EMS to offer three shipping methods:
A.Expedited Shipping: 3-7 business days
We ship by DHL/UPS or other expedited shipping, depending on your location.
B.Standard Shipping: 6-8 business days
We ship your package by Express Mail Service, tracking site for US http://www.usps.com, Other countries can track on http://www.ems.com.cn/english-main.jsp
C.Flat Rate Shipping: 7-30 business days
For Flat rate shipping method we offer free shipping.
• Shipping rate and time will be affected during Covid time, public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.