RETURN POLICY

We offer an exchange or refund on the garment by original payment method. It will be easy to ship item(s) back for exchange or return in 30 days when your case is accepted by our customer service.

Return will work well for bellow reason.
1.Wrong Style  2.inferior quality
3.discrepancy with picture and color.  4.other
 

Returnable conditions :
1. 100% of all items are returnable in 30 days after you purchased
2. Keep items in a good condition, unwashed, unworn and undamaged.
3. Bikini sets should be returned both top and bottom which cannot be shipped back separately.
4. All final sales items and gift card purchases are not eligible for refund or exchange.

Attention: Any return or exchange will be valid when it is accepted by our shop customer service center.

A.Return Procedure

You can initiate a return or exchange here. Order number and email are required.

Notice: Attaching product photos and describe issues in details on customer note will facilitate our  verification and accelerate your refund. Your suggestions are significant to drive us to solve product issues.

B.Return Package

    Please do not make returns directly to the address on the package received.
    Please send the package back by regular mail, rather than express. We advise all returns to be made with a traceable carrier. It will be better to offer a tracking number on your returns back.
    In case you have any query, please do not hesitate to get in touch with our customer service on:
service@ashoreshop.com

C. Refund

Ashore Shop takes responsibilities for wrong items, size problems, color differences and damaged items, in these cases, you don’t need to return related items, and refund or reshipping will be processed based on your request.

Return Promises:

1). Refund (shipping cost is not included) with retaining the items will be enabled for all orders. Return requests will only be acceptable in 30 days after order received.

2). Coupon bonus works for Return/Exchange. Enjoy a higher valued cash coupon (more than your returned value) and keep the items if you don't opt for refund. New purchase by using the coupon won’t be accepted for this return or exchange policy anymore.

What’s more, If you have a minute to share your positive or negative feedback for the quality, logistics, and service we provided, we would highly appreciate it. It is vital for us to move forward in terms of products and service in the following days.

 D. Refund Time:

Refund will be processed in 2-4 business days after receipt of returns.The order is able to be canceled and refunded after an order is placed in 2 hours.

As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. If you want us to refund to other credit card, please contact us in advance. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.

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